Support is key in the online ID-verification process
- Personal assistance
- Proactive support
By making the right translation from data to solutions, DataChecker distinguishes itself from other providers in the market. DataChecker is continuously working on improving technology, onboarding processes, user experience and the level of proactive support. Our Support team helps by applying various solution options for our customers, the team has a number of expertise levels,
- Technical support.
- User experience support.
- Document review.
- Server level support.
It is important that the information we supply is easy to process for our customers. DataChecker believes that communication is an essential part of the support process. Monitoring each check and proactive support is key for an excellent user experience.
DataChecker has a SLA (Service Level Agreement) to create a clear overview of the agreements which have been made with the customer. The SLA describes the functionalities of the services. In addition, we can fulfil for example legal wishes and needs of customers and we can guarantee the quality of our services.